Welcome to Shredora! We’re stoked to have you join our community of adventure seekers. These Terms and Conditions outline the rules for using our website and purchasing our premium adventure gear. By accessing our site or making a purchase, you agree to these terms. Let’s gear up responsibly!

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding certain Asian and remote regions. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on Shredora.com, including logos, product designs, and text, is our property or licensed to us. You may not reproduce, modify, or distribute any content without our express written permission.

1.3 User Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Submit false or misleading information

2. Products and Services

2.1 Product Descriptions

We take pride in accurately describing our adventure gear, including:

  • High-performance apparel for all weather conditions
  • Protective armor and back protection equipment
  • Specialized AVIP (Adventure Vehicle Integration Parts)
  • Durable backpacks and accessories

While we strive for accuracy, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

2.3 Safety Notice

Protective gear (armor, back protection) meets certified safety standards when used as intended. Proper fit is essential for maximum protection – consult our sizing guides carefully.

3. Orders and Payments

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll send an order confirmation, but this doesn’t guarantee availability.

3.2 Pricing

All prices are in USD. We reserve the right to correct pricing errors, even after an order is placed.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

3.4 Order Processing

We process orders within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days
  • Free Shipping: For orders over $50 USD via EMS, delivered in 15-25 business days

Delivery times are estimates and not guaranteed. Some regions may experience longer transit times.

4.2 International Orders

International customers are responsible for:

  • Any customs duties, taxes, or fees
  • Complying with local import regulations
  • Providing accurate shipping information

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items. Items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • In resalable condition

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Armor products
  • AVIP gear
  • Back protection equipment

5.3 Return Process

  1. Request authorization by emailing [email protected] with your order details
  2. Package items securely with the provided RMA number
  3. Ship to: Shredora Returns, 2338 Barfield Lane, Indianapolis, IN 46278 USA

Return shipping costs are your responsibility unless the return is due to our error.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

5.5 Exchanges

Exchanges are subject to availability. Price differences will be adjusted accordingly.

5.6 Damaged or Defective Items

Contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedite your replacement.

6. Limitation of Liability

Shredora shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Incorrect use of our products
  • Events beyond our reasonable control (natural disasters, etc.)
  • Third-party actions or website content

Our total liability for any claim related to our products or services shall not exceed the purchase price paid.

7. Privacy and Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

8. Governing Law

These Terms shall be governed by the laws of the State of Indiana, USA. Any disputes shall be resolved in the courts of Marion County, Indiana.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For questions about these Terms or your orders:

Email: [email protected]
Mail: Shredora, 2338 Barfield Lane, Indianapolis, IN 46278 USA

Adventure Responsibly: At Shredora, we’re committed to your outdoor experiences, but remember – proper gear is just one part of adventure safety. Always assess conditions, know your limits, and follow local regulations. The mountains will always be there – make sure you are too!