At Shredora, we’re as committed to your adventure as you are. Whether you’re gearing up for mountain trails or urban exploration, our shipping and returns policies are designed to get you what you need quickly and handle any changes with ease.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your adventure gear to you:

1. Standard Shipping ($12.95 USD)
– Carriers: DHL or FedEx
– Delivery time: 10-15 business days after shipping
– Available worldwide (excluding some Asian and remote regions)

2. Free Shipping (Orders over $50 USD)
– Carrier: EMS
– Delivery time: 15-25 business days after shipping
– Available worldwide (excluding some Asian and remote regions)

Returns & Exchanges

We stand behind our adventure gear like we stand at the top of the mountain – with complete confidence. But we understand that sometimes gear needs to be returned or exchanged.

Our Return Promise

We offer 15-day returns from the date of delivery for most items. Items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • In resalable condition

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Armor products (due to safety certification requirements)
  • AVIP gear (customized adventure vehicle integration parts)
  • Back Protection equipment (safety items that require certification)

Easy 3-Step Return Process

Step 1: Request Authorization
Email our support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return

Or use our ready-made template:

Subject: Return Request for Order #[Your Order Number]

Dear Shredora Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Items to return/exchange:
– [Product Name] – [Size/Color if applicable]

Reason: [Please specify]

Please advise on next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Package & Ship
Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and shipping instructions.

  • Pack items securely in original packaging
  • Include all original tags and accessories
  • Write the RMA number clearly on the outside of the package
  • Ship to: Shredora Returns, 2338 Barfield Lane, Indianapolis, IN 46278 USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Refund or Exchange
Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped within 2 business days after return approval

You’ll receive email confirmation when your refund is processed. Depending on your financial institution, it may take 2-10 business days to appear in your account.

Exchange Policy

Prefer to exchange rather than return? We’ve got you covered:

  • Exchanges are subject to product availability
  • Price differences will be refunded or charged accordingly
  • Follow the same return process, clearly stating you want an exchange

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedite your replacement.

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our adventure specialists are here to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond faster than you can gear up for your next descent.